Shipping policy

💝 Shipping Policy - Bringing Joy to Your Doorstep

Last Updated: October 27, 2025

🌸 Who We Are

Hello, beautiful! We're Comfortire ("we," "us," or "our"), a brand lovingly operated by Capital Brands. Our digital home is at comfortire.com, where we create hypoallergenic jewelry that celebrates you.

Our mission? To ensure your jewelry reaches you smoothly, safely, and with all the care it deserves! 💕

🎁 Shipping Costs (The Best Kind!)

FREE SHIPPING on every single order!

That's right - we cover the shipping costs because getting your new favorite piece to you is our joy! 💎✨

📍 Where We Deliver (For Now!)

Current Delivery Area: Throughout the beautiful United Kingdom.

Dreaming Bigger: We're exploring ways to expand our delivery areas in the future. Stay tuned - we might be coming to your neighborhood soon! 🌍

⏰ Order Processing Time (We Work Fast!)

Processing Time: 0-1 business days (Monday through Friday)

Daily Cut-off Time: 3PM GMT

Order before 3 PM GMT. We'll process it the same day! 🌙
Order after 3 PM GMT? We'll lovingly prepare it the next business day

Days We Rest: We don't process orders on weekends or public holidays - even jewelry makers need their beauty sleep! 😴💕

🚚 Delivery Time (Almost There!)

Estimated Delivery: 1–4 business days after processing. (Monday through Friday)

Your jewelry will arrive at your doorstep before you know it! 📦✨

💌 The Shipping Process (Tracked with Love)

Our Trusted Partners: We work with reliable couriers like DHL and FedEx to ensure your jewelry travels safely and arrives on time.

Stay In The Loop: Once your order ships, you'll receive:

A lovely email notification
Your unique tracking number
A direct link to our tracking page

You'll know exactly where your jewelry is on its journey to you! ✨

🆘 If Something Goes Wrong (We've Got You!)

📦 Damaged Package?

If your order arrives less than perfect:

Contact us within 48 hours of delivery
We'll make it right immediately - replacement or refund, your choice!
Your satisfaction is our priority 💝

📭 Lost Package?

If your jewelry seems to have gone on an unexpected adventure:

Reach out to us right away
We'll investigate with the carrier immediately
We'll resolve it together - you won't be left waiting!

We treat every package like it's carrying treasure - because it is! 💎

🔄 Returns (Making Things Right)

Changed your mind? Need a different size? We understand!

For complete details on our return process, visit our return & refund policy.

We want you to love every piece, and we'll help make that happen! 💕

💕 Let's Stay Connected

Questions about shipping? Wondering where your order is? Just want to chat? We're here for you!

Reach Out to Us:

Email: support@comfortire.com (we read every message with care)
Phone: +31 85 004 1083 (hear a friendly voice)
Address: Dick Ketstraat 14, Eindhoven, North Brabant, 5645 LB, Netherlands
Business Hours: Monday – Friday, 9:00 AM to 5:00 PM (GMT)
- We respond within 24 hours.